Privacy Policy

At Rozhina Clinic, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us through our clinic or website (www.rozhinaclinic.co.uk). Please read this policy carefully to understand how your personal data is processed.

1. Who We Are

Rozhina Clinic is a beauty and aesthetics clinic located at 43 Hampton Road, Richmond Upon Thames, TW2 5QE. For any inquiries related to this policy, you can contact us via email at info@rozhinaclinic.co.uk or by phone at 020 3793 1521.

2. Data We Collect

We collect and process personal data that you provide when you use our services, visit our website, or interact with us through phone, email, or social media.

Personal Information: This includes your name, email address, phone number, home address, and date of birth.
Medical Information: We may collect relevant medical history, allergies, and conditions necessary for providing safe and effective treatments.
Transaction Information: Information about payments made, including payment methods and transaction history.
Website Usage Information: Information on how you use our website, including IP addresses, browser types, and pages visited. This is collected using cookies (see below for more details).
Marketing Preferences: Data regarding your preferences in receiving marketing communications from us.

3. How We Use Your Data

The personal data we collect is used to ensure we can provide you with high-quality services and to enhance your experience with us. Specifically, we use your data for:

Appointment Management: To process your bookings, confirm appointments, and send reminders.
Treatment Customization: To ensure we offer treatments tailored to your medical history and personal preferences.
Customer Support: To handle inquiries, complaints, or requests for information.
Payments: To process and manage payments securely.
Marketing: With your consent, we may send promotional emails, newsletters, or offers related to our services.
Website Analytics: To improve the functionality and user experience of our website.

We only collect the data that is necessary for the specific purpose, and we ensure that your data is never used for purposes other than those specified above without your prior consent.

4. Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

Consent: When you opt in to receive marketing communications or provide medical information for a treatment.
Contractual Obligation: When you book a service with us, we process your data to fulfill the agreement.
Legal Compliance: When processing is required to comply with legal obligations, such as retaining records for tax purposes.
Legitimate Interest: For tasks like improving our services, managing customer relationships, or website analytics.

5. Marketing Communications

With your consent, we may use your contact details to send marketing communications, including special offers, newsletters, and promotions. You can opt out of these communications at any time by:

Clicking the “unsubscribe” link in any marketing email you receive.
Contacting us directly at info@rozhinaclinic.co.uk.

6. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data in the following cases:

Service Providers: We may share data with third-party providers for services such as payment processing, email marketing, or IT support. These third parties are required to keep your data secure and use it only for the specific services they provide.
Legal Obligations: We may disclose personal data if required by law, such as in response to a court order or regulatory request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal data may be transferred as part of that transaction.

7. Data Security

We take the security of your personal data very seriously. We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:

Encryption: Sensitive data is encrypted during transmission.
Access Controls: Only authorized personnel have access to personal data.
Data Minimization: We limit the amount of personal data we collect to the minimum necessary for our purposes.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Specifically:

Treatment and Medical Information: Retained for 7 years after your last visit, in accordance with legal obligations for health records.
Payment Information: Retained for the necessary period to comply with tax regulations.
Marketing Data: Retained until you withdraw your consent or unsubscribe.

9. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right to Access: You have the right to request access to your personal data and receive a copy.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data if it is no longer needed for the purpose it was collected, or if you withdraw consent.
Right to Restriction: You can request that we restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request that your data be transferred to another organization.
Right to Object: You have the right to object to certain types of processing, such as direct marketing.
Right to Withdraw Consent: If you have provided consent for data processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@rozhinaclinic.co.uk. We will respond to your request within one month.

10. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience and collect information about how you use our site. Cookies are small files placed on your device that store data related to your interactions with our website.

Types of Cookies: We use both session cookies (which expire after you close your browser) and persistent cookies (which remain on your device until deleted).
How We Use Cookies: Cookies help us improve website functionality, track user preferences, and ensure smooth operation. They also enable us to analyze website traffic and improve user experience.
Your Control: You can disable cookies in your browser settings; however, please note that disabling cookies may affect the functionality of our website.

For more details about cookies and how we use them, please refer to our Cookie Policy.

11. External Links

Our website may contain links to third-party websites or services. Rozhina Clinic is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal data.

12. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that we may have collected personal data from your child, please contact us immediately, and we will take appropriate steps to delete such information.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “last updated” date will be revised. We encourage you to review this policy regularly to stay informed about how we protect your data.

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at info@rozhinaclinic.co.uk or call us at 020 3793 1521.

By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data in accordance with these terms.