FAQ - Rozhina Clinic

What services do you offer at Rozhina Clinic?

We provide a wide range of beauty and aesthetic services, including Microblading, Laser & IPL treatments, Dermal Fillers, Waxing, Lashes, Nail care, Hair Treatments, and Facial Treatments. We also offer specialized skincare solutions such as HydraFacial and Mesotherapy.

2. How do I book an appointment?

Booking an appointment is easy. You can call us at 020 3793 1521 or 07436 942 363 to schedule your service. Alternatively, you can use our online booking form available on each service page for convenient scheduling.

3. What is your cancellation policy?

We require that cancellations be made at least 24 hours in advance of your appointment to receive a full refund. If you cancel within this time frame, you can reschedule or receive a refund.

4. Where is Rozhina Clinic located?

Our clinic is located at:
43 Hampton Road, Richmond Upon Thames, Twickenham, TW2 5QE
We proudly serve clients from Richmond Upon Thames and the surrounding areas.

5. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, cash, and bank transfers. Please inquire during your appointment or when booking online.

6. Is your clinic GDPR compliant?

Yes, Rozhina Clinic is fully GDPR compliant. We prioritize your privacy and ensure that any personal data collected is securely stored and used only for purposes of appointment management, service delivery, and communication. For more details, please refer to our Privacy Policy.

7. Do you offer consultations before treatments?

Yes, we offer consultations to discuss your goals and recommend the best treatments for your individual needs. You can book a consultation by contacting us directly or via our online form.

8. How can I contact Rozhina Clinic?

You can reach us by:
Landline: 020 3793 1521
Mobile: 07436 942 363
Email: info@rozhinaclinic.co.uk
Feel free to contact us with any questions or to book your next appointment.

9. What should I expect during my first visit?

During your first visit, you’ll have an initial consultation to assess your needs, followed by the treatment or service of your choice. Our friendly team will guide you through each step and ensure you’re comfortable and informed.

10. How can I stay updated on offers and promotions?

You can stay updated by following us on social media or signing up for our newsletter. We regularly post special offers and promotions on treatments and packages.

11. What is Microblading and how long does it last?

Microblading is a semi-permanent cosmetic tattoo technique used to enhance the appearance of your eyebrows. It typically lasts between 12-18 months, depending on skin type and care. We recommend a top-up session for longer-lasting results.

12. What are Dermal Fillers, and how do they work?

Dermal Fillers are injectables used to restore lost volume, smooth out wrinkles, and enhance facial contours like lips and cheeks. They are made from hyaluronic acid and provide immediate results, lasting 6-12 months.

13. What should I do to prepare for a Laser & IPL treatment?

For Laser & IPL treatments, avoid sun exposure and tanning beds for at least two weeks before your session. Also, refrain from waxing or plucking the area and avoid any products containing retinol. Shave the treatment area 24 hours before your appointment.

14. Are your treatments safe?

Yes, all treatments at Rozhina Clinic are performed by trained professionals using safe, industry-approved methods and products. We ensure a thorough consultation to discuss any concerns or contraindications before beginning any service.

15. Do you offer package deals for multiple treatments?

Yes, we offer package deals on selected treatments, including Laser & IPL services, Dermal Fillers, and Facials. Contact us to inquire about our latest offers and discounts.

16. What is Mesotherapy, and how does it help?

Mesotherapy is a non-surgical treatment that involves injecting a cocktail of vitamins and nutrients into the skin or scalp to rejuvenate the face or stimulate hair growth. It’s a great solution for hair thinning or dull, tired-looking skin.

17. What is a HydraFacial?

A HydraFacial is a hydrating, exfoliating treatment that deeply cleanses your skin while delivering vital nutrients. It’s great for improving skin texture, hydration, and reducing the appearance of fine lines.

18. Can I get multiple treatments in one visit?

Yes, many of our clients schedule multiple treatments during one visit. For example, you can combine a HydraFacial with a Lashes or Waxing treatment. Let us know your preferences when booking.

19. How long do Lash treatments last?

The duration of lash treatments varies based on the type. Classic or Russian lashes can last 4-6 weeks with proper care, while lash tinting lasts about 4 weeks. We recommend avoiding oil-based makeup removers to prolong the results.

20. How do I care for my skin after Waxing?

After waxing, avoid hot baths, sun exposure, and tight clothing for 24 hours. We recommend applying a soothing lotion to keep the skin moisturized and reduce irritation.

21. What skincare products do you recommend post-treatment?

We recommend using gentle, hydrating products after treatments, especially after facials, mesotherapy, and waxing. Our clinic offers high-quality skincare products that support your skin’s recovery and keep it glowing.

22. Can I get a refund if I’m not satisfied with the service?

We strive to ensure all clients leave happy. If you’re unsatisfied with your service, please contact us within 24 hours so we can resolve the issue. For cancellations and refunds, please review our Terms and Conditions.

23. Is there parking available near the clinic?

Yes, we have parking available nearby for your convenience. Please allow a few extra minutes to find parking when visiting our clinic.

24. Do you offer gift vouchers?

Yes, Rozhina Clinic offers gift vouchers that are perfect for special occasions or treating loved ones. Contact us to purchase a voucher.

25. What is the best way to contact Rozhina Clinic?

The best way to reach us is by calling 020 3793 1521 or 07436 942 363, or by emailing us at info@rozhinaclinic.co.uk. You can also use the contact form on our website for any inquiries.